SAN FRANCISCO – May 05, 2023 – Infraon, a leading provider of ITOPs products, has started working on future-proofing its ITSM product with ChatGPT integration. To be launched in the near future, Infraon ITSM will soon be powered by this AI-driven tool that comes with advanced natural language processing capabilities.

ChatGPT’s NLP capabilities enable it to understand and respond to user queries and requests in a human-like manner, making it a crucial tool for ITSM. ChatGPT provides 24/7 assistance to agents, helping speed up repeated tasks and assisting in complex tasks. It can also automate routine and repetitive tasks, such as auto-scheduling, task creation, task resets, or basic troubleshooting, saving time and resources. As per Infraon’s industry findings, the three major ITSM use cases of ChatGPT could be:

Faster and more accurate incident resolution: Reduce the time taken to resolve incidents, create models that help resolve repetitive issues very quickly, automatically categorize and assign incidents, etc. Improved change management: Interpret user queries and requests, identify patterns and trends to predict the impact of proposed changes, improve team collaboration, etc. Enhanced overall user experience: Enable faster response times to common IT issues, offer 24/7 support and assistance, generate insights into areas needing improvement, etc.

“As a large language model, ChatGPT is trained on a large data corpus, including IT-related content, enabling it to understand and respond to various IT-related questions with a high degree of accuracy. Hence, its inclusion in ITSM offers numerous benefits, provided it is implemented thoughtfully and considers the needs of both IT/business teams and end-users. In fact, we are currently enhancing our existing Infraon ITSM product with seamless and secure ChatGPT integration so that business users can enjoy better service experiences,” said Arun Prasath R, Founder of Infraon Corp

ChatGPT’s role in the ITSM journey is also very likely to involve facilitating communication between IT personnel and end-users with faster response times to common IT issues. It can easily provide 24/7 support and assistance outside traditional business hours, increasing user satisfaction and reducing frustration. For instance,  it can provide personalized support and guidance, answering common questions, notifying users of changes, etc.  With the soon-to-be-launched ChatGPT integration, Infraon ITSM will be in a position to help enterprises of all sizes level up their service desk capabilities.  

To learn more about Infraon ITSM, please visit https://infraon.io/it-service-management-solutions.html

About Infraon Corp

Infraon Corp provides an integrated SaaS-based product suite to help enterprises of all sizes and telecom service providers automate their digital transformation journeys.

Infraon brings over two decades of specialized domain experience in the I&O landscape.

For more information, please visit  https://infraon.io/

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